Workers Comp Physiotherapy in NSW: Common FAQs Answered
15 September 2026
6,000+
Workers Back to Work
2,000+
Companies Helped
85%
Return-to-Work Rate
4.9/5
Google Star Rating
AusRehab is a workplace rehabilitation provider supporting injured workers, employers, insurers, case managers and health professionals
We help people understand their functional capacity, overcome barriers to recovery and work towards a safe and sustainable return to employment
Workplace rehabilitation involves different people with different responsibilities. Choose the pathway that best reflects your situation
Book a free consultation with AusRehab for workplace rehabilitation, injury support, and workplace health services across Australia
Hear how AusRehab has helped thousands get their life back
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Our rehabilitation services are built around the individual, their job demands, their recovery goals and the people involved in their claim
We coordinate with workers, employers, doctors, insurers and treatment providers to create practical return-to-work plans, reduce delays and keep everyone informed throughout the recovery process
Tailored return-to-work support for injured workers, employers and insurers
Role-specific health screening to help employers hire safely and reduce risk
Guidance from doctors experienced in workers compensation & return-to-work plans
Objective assessment of what a worker can safely do
Practical workstation and workplace recommendations to reduce injury risk
Hands-on training tailored to your team’s real tasks and injury risks
Success Stories
The best way to understand AusRehab is to hear directly from people who have experienced our support
Ronni Kahn AO - Founder, OzHarvest
Greg Rogers - WSHE Manager, Future Form
Andrew Hutchings - Laboratory Manager, Douglas Partners
Izmir Pooloo - Operations Manager, Your Aged Care
With more than 6,000 hardworking Australians returned to work and over 2,000 businesses assisted, AusRehab is your #1 Sydney workplace rehabilitation provider
We act early and keep momentum moving
Independent support, focused on recovery
We ensure everyone stays in the loop
We treat the whole person, not just injury
Recovery plans must work in the real world
Focus on safe & sustainable return
Workers, employers & health professionals trust AusRehab because we are responsive, practical & committed to real outcomes
Practical insights, expert-led discussions and real-world strategies that support recovery & help people return to work
Here are some of our most frequently asked questions with answers
Workplace rehabilitation is a coordinated process that helps an injured worker recover and return to work safely. It may include assessments, return-to-work planning, suitable duties, workplace modifications, communication with treatment providers and ongoing case management.
This may require guidance from allied health experts such as occupational therapists, physiotherapists, exercise physiologists, psychologists and social workers. For a more in-depth understanding, see our comprehensive guide to workplace rehabilitation.
A workplace rehab provider assists both injured workers and employers with the return to work process, by developing treatment plans, providing regular updates, and engaging with the company’s return to work programs.
The goal of rehab providers is to support the worker’s recovery while ensuring they can perform their duties effectively and without risk of further injury.
Our blog article discusses this in more detail: Workplace Rehabilitation Providers: What Exactly Do They Do?
The duration of workplace rehabilitation varies based on the severity of the injury and individual recovery rates, ranging from a few weeks to several months.
As clients work through their tailored recovery plan and their progress is monitored, their return to work timeline is adjusted as needed.
Annual leave can be taken during workers compensation in New South Wales, Queensland, Tasmania, Victoria and Western Australia.
In most states, employees get paid for both the annual leave and workers compensation.
In New South Wales, Queensland, Tasmania, Victoria and Western Australia annual leave will accrue during workers compensation if the employee would have otherwise been entitled to the accrual had they not been on workers compensation.
As an injured worker, you have the final say in choosing a workplace rehabilitation provider.
Ensure you choose a work rehab provider that is suitable for you.
Choosing the right work rehab provider ensures your rehabilitation needs are met. To switch your rehab provider, your insurer needs documentation explaining the reasons for the new choice. After sending this to the insurer, share a copy of the documentation with your employer and AusRehab. Our team will then contact the insurer.
If the insurer doesn’t approve the change, you can raise the issue with SafeWork NSW at 13 10 50
An Ernst & Young study has shown that timely appointment of a work rehab provider not only improves Return to Work (RTW) outcomes, but also significantly reduces claims costs. This means a reduction in time loss, productivity loss and employee turnover rate.
Referrals may come from an insurer, employer, case manager, doctor, solicitor, broker or another authorised stakeholder. Injured workers can also contact AusRehab to discuss their situation and find out what support may be available.
After receiving a referral, AusRehab reviews the available information, contacts the relevant parties and arranges an initial assessment. The consultant then identifies the worker’s needs, job demands, recovery barriers and return-to-work goals before developing a tailored plan.
A return-to-work plan may include suitable duties, working hours, physical restrictions, workplace adjustments, treatment recommendations, review dates and responsibilities for the worker, employer and other stakeholders. The plan can be updated as the worker’s capacity changes.
A functional capacity evaluation is an objective assessment of what a person can safely do. It may examine lifting, carrying, movement, endurance, mobility and other work-related abilities. The findings can help doctors, employers and insurers make informed return-to-work decisions.
Pre-employment screening assesses whether a prospective worker can safely meet the physical or health requirements of a role. Screening may include physical assessments, hearing tests, vision tests, lung function testing, drug and alcohol screening and other role-specific checks.
Early intervention is generally more effective because delays can make recovery and return to work more difficult. The appropriate timing depends on the injury and claim circumstances, but rehabilitation support should usually begin as soon as practical once a need has been identified.
Ergonomics training teaches workers how to identify and address issues with their workstation, tools, equipment and work environment. Participants learn to spot risks such as poor posture, repetitive movements, unsuitable equipment and awkward work positions, then provide practical recommendations to reduce discomfort and injury risk.
Yes,
AusRehab supports injured workers, employers, insurers and health professionals across Sydney and throughout New South Wales. Our team can assist with workplace rehabilitation, return-to-work support, workplace assessments, functional assessments and other injury management services across NSW.
AusRehab also has office locations in Bankstown, Blacktown and Alexandria, making it easier for clients across Greater Sydney to access support.
To connect with us, reach us at office@ausrehab.com or give us a call at 1300 391 947. To learn more, explore our blog or knowledge base.
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