Behind the Claims | Episode 5
Inside Australia’s Aged Care System
In Episode 5 of Behind the Claim, Stephen speaks with aged care provider Izmir Pooloo about how the Support at Home reform has changed service delivery and funding, including the introduction of client contribution fees
- Runtime: 61 min
- Category: Business / Health & Wellness / Work Culture
Listen On :
Episode Overview
In this episode, Stephen Zeng speaks with Izmir Pooloo from Your Aged Care, an aged care provider and registered charity operator, about what aged care actually involves, how people access services, and what has changed under the new Support at Home program launched on 1 November.
The discussion then turns to the practical impact of these changes, particularly for people from non-English speaking backgrounds and those who are financially disadvantaged, and why the new approach does not reflect the reality of ageing in Australia.
Key Takeaways
- What aged care is and who it applies to
- The difference between home-based care and residential aged care
- How government assessment teams determine support needs
- What changed under the Support at Home reform
- Why some clients are now required to make contribution payments
- Which services remain contribution-free
- How aged care workforces are structured
- Common workplace injury risks in aged care
- Mental health and trauma exposure for aged care workers
- The importance of early intervention, training, and employee support systems
Watch Now on Youtube
Meet the Minds Behind the Mic
Stephen Zeng
Director AusRehab & Podcast Host
Stephen Zeng is the director at AusRehab, committed to helping businesses and workers recover, rebuild, and return to work.
Izmir Pooloo
Aged Care Provider & Charity Operator
Izmir Pooloo leads Your Aged Care at Home, supporting elderly Australians through home-based care services. His work focuses on service accessibility, workforce wellbeing, and navigating aged care reform changes under the Support at Home program.
