EP01: The Hidden Truth Behind Psych Claims | Behind the Claim Podcast
EPISODE DESCRIPTION:
“Sometimes the first call an injured worker gets is: ‘When are you coming back?’ That’s the worst question you can ask.”
Most people think recovery after a workplace injury is all about medical treatment, but the real difference often comes from the employer.
In the debut episode of Behind the Claim, discover how empathy, contact, and communication can transform recovery for psychological injury claims.
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Episode Overview
Behind the Claim dives deep into the realities behind Australia’s workers compensation system — from workplace culture to mental health.
In this episode, Stephen Zheng sits down with Eric Ho and Matthew Nimmett to discuss why psychological claims are rising and how employers can make a real difference.
Key Takeaways
- Medical care explains only 8% of recovery outcomes.
- Employer empathy and genuine support drive return-to-work success.
- Early contact is critical to maintaining trust.
- Psychological injury claims are rising due to modern workplace stressors.
- Simple communication can dramatically improve recovery rates.
Episode Timestamps
Use the timestamps below to find the most important parts of the video quickly!
Timestamp | What You’ll Learn |
00:00 | Meet Eric & Matt |
02:15 | Why the WorkCover system feels broken |
04:01 | Rise of psychological injury claims |
06:09 | Workplace bullying in real life |
09:01 | What really drives return-to-work outcomes |
12:22 | The cost of employer silence |
15:35 | The right way to check in on injured staff |
21:50 | Why the system discourages psychologist input |
23:04 | Final advice for employers & RTW coordinators |
About the Speakers
Stephen Zeng
Director & Podcast Host
Stephen Zeng is the director at AusRehab, committed to helping businesses and workers recover, rebuild, and return to work.
Matthew Nimmett
Psychologist & Team Leader
Matthew specialises in workplace mental health and supports both employees and employers in navigating psychological injury recovery.
Eric Ho
Senior Rehabilitation Consultant
Eric brings years of experience helping injured workers rebuild confidence and return to work safely.
About Our Services
As a leading workplace rehabilitation provider, we specialise in injury management, return to work programs, workplace ergonomic assessments, and tailored support for businesses and employees. Our track record demonstrates our 100% commitment to producing successful outcomes and empowering individuals to regain their independence.
Workplace Rehabilitation
AusRehab specialises in workplace rehabilitation, helping injured workers recover and return safely to work.
Pre-employment Screening
Make informed hiring decisions and protect your workforce with our comprehensive screenings.
Ergonomic Assessments
Reduce injuries and enhance productivity with AusRehab’s ergonomic expertise.
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