Pre-Employment Screening Terms & Conditions

Booking and Payment

• Full payment is required at the time of booking before assessments can be scheduled.
• All bookings not submitted through portal incurs a $30 booking fee. 
• All bookings are subject to availability.
• Prices are subject to change without notice.
• An invoice will be sent via email once payment is processed.

Cancellations and Refunds

• A 50% fee applies to appointments cancelled or rescheduled within 24 hours of the scheduled time.
• No-show appointments will incur a 50% fee.
• Refunds will be processed to the original payment method used for booking.
• Refunds typically process within 7 business days.

Assessment Process

• Candidates must present valid identification at the time of assessment.
• Late arrivals may result in rescheduling (fees may apply).
• Reports are typically provided within 48 hours of assessment.

Communications

• You will receive the following email communications:
  • Invoice confirmation after payment
  • Appointment confirmation once scheduled
  • Notification when reports are ready for review.
• Please ensure our domain pes@ausrehab.com is added to your safe senders list.

Data Protection

• All candidate information will be handled in accordance with privacy laws.
• Assessment results are confidential and will only be shared with authorised representatives.

Disclaimer

• While we strive for accuracy in all assessments, results are based on information available at the time of testing.
• Based on assessment findings, candidates may require further medical evaluations by a doctor or specialist. Please note that while we identify these needs, proceeding with additional appointments is at your discretion.
• We are not liable for decisions made based on assessment results.