Injured at work?

AusRehab provides comprehensive support to workers after a workplace injury. Our services are fully covered by workers’ compensation insurance, so there’s no cost to you. Some services we provide:

• Coordinating with healthcare providers and insurers to ensure seamless communication and effective treatment plans.
• Evaluating your physical capabilities to determine suitable work tasks during recovery.

• Providing guidance and support if returning to your previous role isn’t possible, helping you explore alternative employment opportunities.

By choosing AusRehab, you gain access to a dedicated team focused on your well-being and recovery.

Full-time, part-time, and casual workers who sustain a work-related injury or illness are generally eligible for workers compensation. This includes both physical injuries and mental health conditions, such as those caused by bullying or trauma.

1. Notify employer

Inform your employer about your injury as soon as possible. Prompt notification streamlines the claims process and helps you access your entitlements faster.

We strongly encourage you to have an early discussion with your employer regarding your intention to lodge a claim. However, if this is not possible, proceed to the next step.

2. Notify relevant parties

Directly notify icare about your workplace injury and intention to lodge a workers compensation claim through their online portal. icare accepts submissions from employers, injured workers or an authorised representative of the injured worker.

3. Seek medical attention

Seek medical attention for your injury immediately, ensuring the medical provider knows the injury is work-related. This information would allow them to generate a COC, which is essential for your claim.

Adhere to the limitations specified in your COC to ensure a smoother recovery process.

4. Submit the claim form and COC

Submit the claim form and COC to your employer and their insurance company. Keep copies of all submitted documents for your personal records.

Remember to submit a copy of your COC to icare as well, to accompany your claim lodgment.

5. Await insurer’s response

Upon receiving your claim, the insurer will acknowledge it within seven (7) days and decide on liability within 21 days. They may seek additional information from you, or arrange for an assessment to determine the severity of your injuries and the amount of compensation necessary.

Yes, our doctors do issue CoCs or work capacity certificates, provided you have an active claim. 

Timing matters when it comes to claiming workers’ comp.

Making your claim sooner rather than later means getting the right support for your recovery.

You have six months from an injury or accident to file a claim.

If you missed the initial deadline due to unawareness, mistake, or absence, it’s possible to make a claim up to three years from the date of injury.

To switch your rehab provider, your insurer needs documentation explaining the reasons and the new choice.

After sending this to the insurer, share a copy with your employer and AusRehab, which will then contact the insurer.

If the insurer doesn’t approve the change, you can discuss it with SafeWork NSW at 13 10 50.

Obtain a claim number from your employer if your insurer hasn’t provided one yet.

Express your preference for AusRehab as your rehab provider to your employer and union.

Fill out the Referral Form and send it to AusRehab, providing a copy to your employer.

AusRehab will then reach out to you, your employer, insurer, and unions.

Rehabilitation services require approval from the insurer or employer.

If they don’t approve and your employer insists on their preferred provider, contact SafeWork NSW (13 10 50) for guidance.

SafeWork will review the situation and reach out to the relevant parties on your behalf.

A Return to Work (RTW) plan is an official policy that guides how workplaces deal with injuries or illnesses.

It shows the employer’s dedication to the health, safety, and recovery of workers after an incident.

It’s a legal requirement for all employers in NSW.

An employer cannot ask about past workers’ comp claims, but they can inquire if you have an injury or medical condition affecting your ability to work.

Don’t hesitate to connect with AusRehab!

We’re here to support you on your recovery journey and help you return to work smoothly.

Reach out to our team at office@ausrehab.com or give us a call at 1300 391 947.