Our Referral and Communication Process
Our referral process is designed to minimise administrative load and ensure timely, clear communication.
AusRehab is a specialist workplace rehabilitation provider supporting medical professionals in managing work-related and motor vehicle injury claims under the state’s Workers’ Compensation and CTP schemes
Managing work-related and motor vehicle injury cases in general practice is complex, time-consuming, and often requires more information than can be gathered during a standard consultation.
AusRehab is a specialist workplace rehabilitation provider in NSW that supports treating doctors, general practitioners and health specialists who manage patients with work‑related and motor vehicle injuries under the NSW Workers’ Compensation and NSW CTP schemes.
When you refer a patient for workplace rehabilitation with AusRehab, we help you:
All supported by evidence‑based recommendations, clear and concise reports, and timely communication that respects your workflow.
At AusRehab, we provide specialist return-to-work support for GPs, including:
Unlike clinical settings alone, as a workplace rehabilitation provider, we have direct access to the patient’s actual job environment. Our consultants can conduct worksite assessments, understand job demands firsthand, and provide practical recommendations that drive a safe and sustainable RTW.
You remain the treating doctor.
AusRehab augments your care with specialist workplace and functional insight that supports better outcomes for your patients.
| Benefit for Doctors | How AusRehab Supports Treating Doctors |
|---|---|
| Clear work capacity advice | Practical recommendations on hours, duties, and restrictions |
| Less admin time | Liaison with employers and insurers handled externally |
| Objective functional assessment | FCE, ADL, and vocational assessments that support your clinical view |
| Better RTW outcomes | Graded return-to-work plans that match treatment goals |
| Support for complex cases | Input on psychological claims, chronic pain, and long-term cases |
When should a GP refer to a workplace rehabilitation provider?
If you are asking, ‘What can this patient safely do at work?’, it is usually a good time to refer.
AusRehab offers a full suite of services aligned with the NSW Workers’ Compensation and CTP schemes. The services you can refer for are defined on our referral form, so you know exactly what to choose when making a referral.
The Initial Needs Assessment provides an early, structured overview of the injured worker’s situation. Integrates diagnosis, work demands and psychosocial factors
The INA is often the first step in a workers’ compensation or CTP rehabilitation plan.
From your perspective: one referral, one clear report with practical work capacity guidance.
The Activities of Daily Living (ADL) assessment evaluates how an injury affects:
These findings support both treatment planning and work capacity decisions, especially for patients with complex or chronic conditions.
The Vocational Assessment focuses on:
Our vocational reports integrate clinical and workplace perspectives.
Driving assessments determine fitness to drive following injury and are relevant to:
Reports are structured to support clinical and scheme requirements.
When psychological factors or chronic pain influence recovery, the Psychological Capacity Evaluation explores:
Findings guide graded exposure, workplace strategies and coordination with treating providers.
A Worksite Assessment is a structured evaluation of the patient’s actual work environment, tasks, and physical or psychosocial risks.
The Functional Capacity Evaluation is a structured assessment of physical capacity, including lifting, carrying, postural and activity tolerance, endurance, and strength parameters.
It helps doctors with work capacity decisions by:
Note: FCE complements clinical judgement and does not replace it.
For patients returning to their pre‑injury employer, AusRehab coordinates:
This reduces the volume of calls, emails and documentation returning to your practice.
When returning to the original role is not feasible, AusRehab supports:
This assists doctors concerned about long‑term disengagement from work.
For patients with musculoskeletal or chronic conditions, Ergonomic Assessments focus on:
Our referral process is designed to minimise administrative load and ensure timely, clear communication.
You can phone or email us at any time if you need clarification, a review, or follow‑up information.
To Refer, use this secure online referral form for workplace rehabilitation or use this Downloadable Referral Form (PDF) option
When making a referral, please have the following information ready:
✅ Worker details: name, date of birth, contact details, occupation, claim number
✅ Injury details: date and nature of injury, diagnosis, current work status
✅ Services requested: tick‑box list of services plus an “Other” field
✅ Treating practitioner details: Doctor’s name, provider number, clinic name, practitioner type, contact details
✅ Attachments: certificates of capacity, medical reports, imaging summaries, existing return-to-work plans
All referrals are acknowledged within one business day, and we contact your patient directly to arrange the next steps.
You can download our AusRehab Referral Form (PDF) and email the completed form with supporting documents to office@ausrehab.com
As a SIRA-approved workplace rehabilitation provider in NSW, AusRehab brings together a multidisciplinary rehab team for workers’ comp experienced in delivering integrated care.
We understand the requirements of both the NSW Workers’ Compensation and NSW CTP schemes, ensuring that assessments and reports meet scheme standards and support your clinical practice.
When workers understand their rehabilitation and are confident in communication, outcomes improve. Workplace rehab language support reduces confusion, supports planning, and enables quicker decisions.
AusRehab is a SIRA-approved workplace rehabilitation provider supporting injured workers under:
Services are provided NSW‑wide, with a combination of onsite and telehealth options. We work with major insurers and employers and can clarify eligibility questions on request.
Helpful resources you may wish to share or refer to:
A GP should consider referral when a patient’s return to work is delayed, unclear, or impacted by non-medical factors. Common referral points include:
Referrals can be made via:
You can also call 1300 391 947 for urgent or complex cases.
All referrals are acknowledged within one business day, and we contact the patient directly to schedule their appointment.
Workplace rehabilitation providers like AusRehab support treating doctors by:
You remain the treating doctor. We provide specialist workplace input to complement your clinical care.
Referrals are acknowledged within one business day. We contact the patient directly to book their appointment, usually within a few days. If your case is urgent, please indicate this on the referral form or contact us directly.
To ensure a smooth referral process, please include:
Workplace rehabilitation providers help coordinate the return to work process by:
Yes. AusRehab accepts referrals for psychological functional assessments, including patients with chronic pain, adjustment issues, or barriers to returning to work. We explore psychosocial stressors, coping patterns, and workplace concerns, and make recommendations to support recovery and RTW.
Yes, we offer telehealth workplace rehabilitation across NSW, including remote assessments and consultations where appropriate. Telehealth is particularly useful for follow-ups, initial assessments, and patients in regional or rural locations.
Yes. AusRehab is a SIRA-approved workplace rehabilitation provider, authorised to deliver services under the NSW Workers Compensation and CTP schemes.
You can refer to a wide range of services, including:
All options are available as tick boxes on our referral form.
Complete our online referral form or download the PDF referral form and email it to office@ausrehab.com.
For urgent or complex cases, contact us directly on 1300 391 947.