4.9 /5 based on Google Reviews
If you’ve been injured at work, things can feel uncertain. Pain, paperwork, and pressure from insurers can make it difficult to know who’s actually on your side.
That’s where AusRehab comes in.
We’re an independent, SIRA-accredited rehabilitation provider offering personalised support to injured workers in NSW. Our role is to help you recover safely and return to meaningful work, not just to tick boxes or push you back before you’re ready.
Some Useful Links
Have questions for us? Better yet, ready to request for our services? Fill out this quick form and we’ll get back to you within 2 hours
At AusRehab, we keep things simple. We break the workplace rehabilitation process in NSW into four clear stages so you know what’s happening and why. You’re involved at every step, and we never make decisions without your input.
Our process begins with an initial needs assessment. This is a one-on-one meeting with your dedicated rehabilitation consultant, who will:
This assessment sets the foundation for a safe, realistic, and empowering recovery plan.
Your treating GP or specialist is a key partner in your recovery. As part of the workplace rehabilitation process, we maintain open communication with your doctor and employer to ensure your return-to-work plan is medically appropriate.
Our team works directly with your workplace rehabilitation doctor to align medical advice with your work goals, capacity, and support needs.
Your plan may involve a recover-at-work plan with your existing employer, or a return-to-work plan with a new employer. Each plan includes:
You are always involved in decision-making and updates throughout your program.
Once you’ve met your recovery goals or achieved a stable return to work, your case is formally closed. This stage includes:
You’ll leave the program with more confidence, clarity, and independence than when you entered.
Companies Helped
Returned to Work
Return to work rate
Offices in NSW
Not sure what to do if you’re injured at work? This quick guide outlines the key steps to protect your health and access your entitlements under the NSW workers’ compensation system.
Follow this infographic to understand what to do if you’re injured at work and access the right care.
Returning to work with your current employer is often ideal. Our team will help coordinate a same-employer return-to-work plan that matches your needs and supports your recovery.
Our goal is to help you feel safe, supported, and confident in your workplace again.
In some cases, returning to your old job isn’t possible. That’s okay. We support a different employer return-to-work path by helping you explore new roles that suit your skills and health. We provide:
You remain in control and are supported to choose a path that’s right for you.
We know that recovery is more than just physical. You may be dealing with frustration, financial stress, or worry about the future. That’s why our services focus on you as a whole person.
Here’s how we help:
Choosing the right rehab provider makes a huge difference. We’ve supported thousands of people to recover and return to work with confidence and control.
You’re not a claim number to us. You’re a person with goals, rights, and a future.
If you’re ready to take the next step in your recovery, we’re ready to help.
Your recovery matters, and we’re here to support you.
Start by seeing your GP or a WorkCover doctor to get a Certificate of Capacity. Next, report the work injury to your employer in writing. Then, submit a workers’ compensation claim to the insurer. Keep copies of all documents and remember: you can choose your own workplace rehabilitation provider in NSW.
Yes. Under the NSW workers’ compensation law, you have the right to choose your own rehabilitation provider. You are not obligated to use the one recommended by your employer or insurer. Choosing an independent, SIRA-accredited rehabilitation provider like AusRehab ensures your recovery stays focused on your needs.
A workplace rehabilitation provider in NSW is an independent service that helps injured workers return to suitable, safe employment. Providers like AusRehab coordinate treatment, speak with your doctor and employer, and create tailored return-to-work plans that support your health and long-term recovery.
You can be referred by your treating doctor, employer, insurer, or you can refer yourself. If you’d prefer to work with AusRehab, you can make a referral here.
A recover-at-work plan outlines the duties, hours, and supports you’ll need to safely stay at work while recovering from an injury. It’s used when returning to the same employer and includes suitable duties and adjustments based on your current capacity.
Workplace rehabilitation helps injured workers by coordinating medical advice, planning suitable duties, and ensuring the return to work is safe and realistic. Providers also offer emotional support during recovery, liaise with insurers, and help prevent re-injury or setbacks. To learn more, read our blogs about The Role of Workplace Rehabilitation Providers and How Your Rehab Provider Helps You Get Back to Work.
An Initial Needs Assessment is your first meeting with a rehabilitation consultant. It helps identify your goals, current health, work capacity, and barriers to returning to work. This step ensures your support plan is personalised and based on what’s truly right for you.
If suitable duties in NSW aren’t available with your current employer, we’ll explore other options. This may include helping you access vocational assessments, job-seeking support, and work trial opportunities with new employers.
AusRehab offers full support for different employer return-to-work pathways. This includes vocational counselling, job readiness, resume and interview coaching, and retraining after workplace injury if needed. We’ll help you find safe, meaningful work that matches your skills.
It varies based on your injury, treatment, and capacity. Some workers return quickly to modified duties, while others need more time. We develop a graded return-to-work plan that suits your recovery speed and adjust it as needed.
We offer emotional support during recovery, helping you manage stress, anxiety, or uncertainty about the future. Our team takes time to understand your needs and refers you to mental health support services if appropriate. You’re never treated like just a case file.
Yes, you can. If you’re unhappy with your current provider or don’t feel supported, you have the right to switch. Contact your insurer and request a new referral, or choose AusRehab here for personalised, ethical support.
A Return to Work (RTW) Plan is developed to support an injured worker’s safe and gradual return to work following a workplace injury.
It is prepared by a workplace rehabilitation provider in collaboration with you, your treating doctor, employer, and insurer. The plan outlines suitable duties, work hours, and any rehabilitation services required to help you recover and achieve your return-to-work goals.
Yes. A valid Certificate of Capacity from a WorkCover doctor is required to lodge a workers’ compensation claim in NSW. It outlines your injury, diagnosis, and your ability to work, forming the basis for your entitlements.
You can make a referral online using this form, or contact us directly. We accept referrals from workers, GPs, employers, and insurers. There’s no cost to you if your claim is accepted by the insurer.
If you’re having trouble with your workers’ compensation claim in NSW, we recommend contacting your case manager at the insurer first. If you need independent advice or feel you’re not being treated fairly, reach out to AusRehab or your union for support. You can also contact the NSW Workers Compensation Independent Review Office (IRO) for assistance.
