Bulk Bookings Pre-Employment Screening Terms & Conditions

Booking and Payment

• A 30% deposit is required to confirm all bulk assessment bookings. This deposit secures assessor time, venue arrangements, and administrative scheduling. 

• Remaining 70% payment is due after completion of assessments, reports will not be released without full payment.

• All bookings are subject to availability.
• Prices are subject to change without notice.
• Invoices are sent via email once payment is processed. Invoices are also available for download on the request page. 

Cancellations and Refunds

• More than 7 days before the scheduled assessment date: Eligible for a full refund of the deposit.
• Between 2 and 7 days before the scheduled assessment date: Eligible for a 50% refund of the deposit.
• Within 48 hours of the scheduled assessment date: The full deposit will be retained.

• If the full assessment fee has been paid upfront, the same refund structure applies. For example, if cancellation occurs within 48 hours of the scheduled assessment, 30% of the total payment will be retained, and the remaining 70% refunded. 

• Refunds will be processed to the original payment method used for booking.
• Refunds typically process within 7 business days.

Rescheduling Policy

• If a booking is rescheduled within 48 hours of the scheduled assessment, an additional fee of $300 will apply to cover assessor costs and administrative expenses. No fees apply for rescheduling made more than 48 hours in advance.

• All cancellation or rescheduling requests must be submitted in writing to AusRehab at pes@ausrehab.com. 

Assessment Process

• Candidates must present valid identification at the time of assessment.
• Candidates must sign the AusRehab consent form prior to performing the assessments. 
• Reports are typically provided within 72 hours of assessment. Depending on the quantity of reports, large quantities may take longer.

Communications

• You will receive the following email communications:
  • Invoice confirmations after payment
  • Appointment confirmation once scheduled
  • Notification when reports are ready for review
• Please ensure our domain pes@ausrehab.com is added to your safe senders list.

Data Protection

• All candidate information will be handled in accordance with privacy laws.
• Assessment results are confidential and will only be shared with authorised representatives.

Disclaimer

• While we strive for accuracy in all assessments, results are based on information available at the time of testing.
• Based on assessment findings, candidates may require further medical evaluations by a doctor or specialist. Please note that while we identify these needs, proceeding with additional appointments is at your discretion.
• We are not liable for decisions made based on assessment results.