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Pre-Employment Screening Terms & Conditions

Last updated: May 4, 2026.

These terms and conditions contain important information about our pre-employment booking process. Your booking indicates acceptance of these terms. 

Single Service Policy

Notice Period & Cancellation

Cancellation and rescheduling fees are based on the amount of notice provided prior to your appointment.
Notice Period Cancellation / Rescheduling Fee
Did not attend appointment (<1 hr notice) 100% of fee
Within 24 hours of appointment 50% of fee
More than 24 hours notice No fee

Bulk Service Policy

Notice Period & Cancellation

Cancellation and rescheduling fees are based on the amount of notice provided prior to your appointment.
Notice Period Cancellation Fee Rescheduling Fee
Did not attend appointment (<1 hr notice) 100% of fee 50% of fee
Within 48 hours of appointment 100% of fee 30% of fee
2–7 days notice 15% of fee $75
More than 7 days notice No fee No fee

Booking and Payment

  • Full payment is required at the time of booking single service.
  • 30% Deposit is required at the time of booking bulk service. 
  • All bookings not submitted through portal incurs a $30 booking fee. 
  • All bookings are subject to availability.
  • Prices are subject to change without notice.
  • Refunds are processed to the original payment method within 7 business days.

  

Assessment Process

  • Candidates must present valid identification at the time of assessment.
  • Late arrivals may result in rescheduling (fees may apply).
  • Reports are typically provided within 48 hours of assessment.

 

Communications

  • You will receive the following email communications:
    • Invoice confirmation after payment
    • Appointment confirmation once scheduled
    • Notification when reports are ready for review.
  • Please ensure our domain pes@ausrehab.com is added to your safe senders list.

 

Data Protection

  • All candidate information will be handled in accordance with privacy laws.
  • Assessment results are confidential and will only be shared with authorised representatives.

 

Disclaimer

  • While we strive for accuracy in all assessments, results are based on information available at the time of testing.
  • Based on assessment findings, candidates may require further medical evaluations by a doctor or specialist. Please note that while we identify these needs, proceeding with additional appointments is at your discretion.
  • We are not liable for decisions made based on assessment results.
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